Terms of service.

For regular orders, items will be shipped within three to five business days at most. For orders upgraded to rush shipping at checkout, the orders will ship out the same day if placed prior to 10AM EST. Rush orders placed after 10AM EST will ship out the following business day. Rush orders placed on Saturdays and Sundays will ship out on Monday.

Please note, Unwrapped Gifting guarantees their shipping turnaround times mentioned above for rush orders, but deliveries may still be subject to COVID-related delays. Unwrapped Gifting does not guarantee delivery transit times. Refunds will not be issued for delivery delays related USPS, UPS, FedEx, and DHL unless guaranteed rush shipping was purchased. For damaged or defective items, please reach out to us at hello@unwrappedgiftng.com and we will be happy to send out a replacement and/or alternative custom order.

TERMS & CONDITIONS

This website is operated by Unwrapped Gifting.  Throughout the site, the terms “we”, “us” and “our” refer to Unwrapped Gifting / unwrappedgifting.com ( the “Website”) is intended for sole use by those wishing to review, consider, purchase or otherwise engage in commercial transactions involving Unwrapped Gifting by visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site including but not limited to browsers, vendors, customers, merchants, and/or contributors of content. We reserve the right to refuse service to anyone for any reason at any time should we deem justifiable.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Please read these Terms of Service carefully before accessing or using our Website.

ONLINE ACCOUNT REGISTRATION

Unwrapped Gifting offers online customers the ability to sign up for an online account for faster online checkout and the ability to view order history. Online account registration may be done via unwrappedgifting.com/account/login. By signing up for a Unwrapped Gifting online account, users will automatically be enrolled in Unwrapped Gifting’s 'Gold Level Gifters' Loyalty Program. 

INTELLECTUAL PROPERTY

Unwrapped Gifting’s gift designs are the sole property of Unwrapped Gifting. Gifts may not be resold without written permission from Unwrapped Gifting. Gift designs may not be altered in any way and still presented as Unwrapped Gifting via social media, blogging or any other public forum.

U.S. AND INTERNATIONAL SHIPPING

Unwrapped Gifting currently ships within the United States. 

FREE SHIPPING

Unless otherwise specified, offers of "free shipping" throughout the Unwrapped Gifting website and across all social media accounts, refers to free ground shipping within the contiguous United States.   U.S territories, Alaska, Hawaii and shipping destinations other than the United States are not entitled to free shipping. 

CHANGES TO TERMS & CONDITIONS

Unwrapped Gifting reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective upon posting. Your access or use of the unwrappedgifting.com website following any such change constitutes your agreement to follow and be bound by the Terms & Conditions as changed. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

FOOD ALLERGY DISCLAIMER

Food products that Unwrapped Gifting provides are generally labeled with possible allergen-containing ingredients from the manufacturer. Any non-labeled food always has a risk of possible allergen contamination. All clients and their guests are encouraged to read the labels before consuming. Unwrapped Gifting will not assume any liability for adverse reactions to food consumed including labeled and non-labeled food products.

SUBSTITUTIONS

We pride ourselves on working with small-batch and local artisan businesses and as a result, certain items can become unavailable on occasion without a lot of advanced notice. In the event an item is unavailable at the time of being ordered, we reserve the right to substitute an item of the same type, of equal or greater value, and as close to your original item as possible. If the item is especially unique and an appropriate substitution doesn’t exist, we’ll omit the item and issue a credit.

WARM WEATHER SHIPPING

Please note that ordering items subject to melting is at your own risk. Quality upon delivery of these items cannot be guaranteed by Unwrapped Gifting, however, we will do our very best to coordinate shipping options for perishable items.  Unwrapped Gifting will not issue refunds as a result of melting regardless of the time of year.

PRODUCT PACKAGING

On occasion, manufacturers may update their product packaging and ingredient lists. As a result, actual product packaging may differ from what is displayed on unwrappedgifting.com. It is the responsibility of the client and guests of the client to always read labels, warnings, and directions before using or consuming a product. For most current and/or additional information about a product, please contact the manufacturer.

PRODUCT IMAGES

Unwrapped Gifting as made every effort to display as accurately as possible the images of its products that appear on our site. We cannot guarantee that your computer monitor’s display of any product will be completely accurate.

RETURN POLICY

All orders are final sale and non-refundable. If your order arrives and you’re not satisfied, please contact us within 48 hours of delivery and we will work with you to make sure you are completely satisfied.

HOTEL DELIVERY

While we do our best to communicate directly with the hotel on your behalf, we are not responsible for welcome gifts after they have been delivered and signed for by hotel personnel. It is the responsibility of the personnel of the hotel to notify the guest that there is a gift at the front desk and/or present the hotel guest with the gift. We do not offer refunds for packages not provided to hotel guests once the responsibility has been assumed by hotel personnel. We are not responsible for unclaimed packages. It is your responsibility to know and abide by the hotel’s policies regarding welcome gifts and any associated fees that may apply. Unwrapped Gifting is not responsible for delivery of welcome gifts to guest rooms or for the hotel charges incurred for delivery to individual guest rooms.

SHIPPING PROTOCOL

Our gift boxes are artisan in nature and proudly made to order! Once you place your order, allow 1-3 business days for production plus transit time for delivery, not including the date your order was placed. (For example, if you place your order on a Monday, the latest your gift would ship out would be on Thursday.) To rush production on your order, please see the "Rush Shipping Options" section below.

Important Exception: Orders requiring customization (i.e. our Add-Your-Own-Logo Program orders, personalized gift tags, customized tent cards, and/or monogrammed items) are subject to production times of 10 business days plus transit time. Large bulk orders may also involve extended production times depending on the size. If production time will exceed lead times outlined above, we will reach out and provide you with an accurate ETA based on the size of your order. 

For transit time, if you select "Free Shipping" at checkout, your gift will ship UPS Ground which is advertised by UPS as a 1-5 business day lead time anywhere in the contiguous United States.  Please note that these calculations do not take into consideration any Covid, inclement weather, or holiday-related delays. 

RETURNED SHIPMENTS

If your gift is returned to our studio as undeliverable, we are happy to re-ship your gift following this protocol:

  • We notify you via email and/or phone call that your gift box has been returned and the reason it was returned (i.e. not picked up, declined by recipient, invalid address)

  • You provide us with an updated/valid mailing address to attempt re-delivery

  • We open the shipping box and adjust anything that may have shifted around within the gift box during transit to make sure the gift is in perfect condition to be shipped again

  • We repackage your gift in a brand new, clean shipping box with new packaging material

  • The fee to re-process return-to-sender gifts is $15 plus the actual cost of postage

  • We will send you an invoice electronically and once the invoice is paid, we will re-ship the gift to your recipient within 2 business days

  • If the invoice is not paid within 5 business days of the invoice being sent, the gift is considered unclaimed and becomes the property of Unwrapped Gifting. No refunds or credits will be issued.

  • If Unwrapped Gifting does not receive a response within 10 business days of notifying you that the gift has been returned, the gift is considered unclaimed and becomes the property of Unwrapped Gifting. No refunds or credits will be issued.

UNCLAIMED SHIPMENTS

Unwrapped Gifting is not responsible for packages unclaimed by recipients and therefore will not issue refunds or store credits for any unclaimed packages. 

SHIPPING TO A PO BOX

UPS is unable to deliver to PO boxes, therefore, we are unable to accept orders destined for PO boxes. Orders placed with a PO box listed as the address will immediately be canceled and a full refund will be issued. We apologize for any inconvenience this may cause.

 

If you have shipping-related questions or curious about a specific lead time for your order, please reach us at hello@unwrappedgifting.com or at 978.304.0773 (Mon-Fri, 8 am - 4 pm EST, excluding holidays). We are happy to help!

DAMAGES

We must receive notification of damaged products within 24 hours of delivery. For products damaged during shipping, please keep all original packing material for courier inspection in order to file a claim with our shipper. We require an image of the damage to be emailed to us at hello@unwrappedgifting.com for our review. 

MARKETING

Unwrapped Gifting reserves the right to include a business card and/or insert card inside each welcome gift. We also reserve the right to publish finished products on social media, industry blogs as well as the Unwrapped Gifting Blog.  Gifting requests to not include our business collateral will be considered on a case by case basis.

CUSTOMIZABLE ITEMS

All customizable items (i.e. personalized gift tag or sticker templates, uploaded documents, custom printing) included as part of an order will be printed exactly as they are submitted by the customer. It is the customer’s sole responsibility to ensure that all submissions are correct. Unwrapped Gifting is not responsible for any misspellings, typographical errors, omissions, or any other inaccuracies contained in any submissions provided by the customer.

CHANGES TO PRICING & SERVICES

Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

COPYRIGHT NOTICE

The unwrappedgifting.com website and the entire contents contained on the unwrappedgifting.com website, including but not limited to: text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the sole and exclusive property of Unwrapped Gifting. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website or any contents contained on the website without the prior written consent of Unwrapped Gifting. The content of the website and the website itself are intended solely for the personal and non-commercial use of the users of the site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the content on any network computer or broadcast the content in any media and/or in any form or format, (3) you do not modify or alter the content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Unwrapped Gifting.  No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Unwrapped Gifting reserves complete title and full intellectual property rights in any content you download from this website.

TRADEMARK NOTICE

Unwrapped Gifting™ is a federally registered trademark. All other Unwrapped Gifting trademarks, service marks, domain names, logos, company names and indicia of origin referred to on the unwrappedgifting.com website are the property of Unwrapped Gifting  You may not use any trademark, service mark, domain name, logo, company name, trade name or indicia of origin of Unwrapped Gifting or any third party without permission from the owner. All rights are reserved. All other trademarks, product and company names, and logos appearing on unwrappedgifting.com are the property of their respective owners.

INDEMNIFICATION

You agree to defend, indemnify and hold Unwrapped Gifting harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of our website, including, without limitation, your use of this unwrappedgifting.com website in violation of these Terms of Use.

DISCLAIMER

The website and all of its contents are provided on an “as is” basis without warranties of any kind, either express or implied. You acknowledge, by your use of this website, that your use of this website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our website, and that Unwrapped Gifting shall not be liable for any damages of any kind related to your use of this website.

INACCURACIES

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the wervice or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

COOKIE/TRACKING TECHNOLOGY

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the Site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

PRIVACY

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by our website’s Terms of Service.

PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

GOVERNING LAW

These Terms of Service (and any separate agreements whereby we provide you Services) shall be governed in accordance with the laws of Boston, Massachusetts, USA.